PRIVACY POLICY

Last Updated: 2 November 2026

01.

Introduction

Monique McNamara respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, submit an enquiry, register for an event, book a service, purchase an offering or communicate with us.

Our website is:

https://moniquemcnamara.com

In this Privacy Policy, "we", "us" and "our" refer to Monique McNamara and the relevant business responsible for collecting and handling your personal information.

Business details:

✦ Business/Trading Name: Monique Mcnamara

✦ Business Address: Sydney, NSW 2000, Australia.

✦ Email: [email protected]

✦ Website: https://moniquemcnamara.com

We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where they apply to our business.

02.

Personal Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal identification information

✦ Full name.

✦ Date of birth, where required for a particular service.

✦ Business or organisation name.

Contact information

✦ Email address.

✦ Telephone number.

✦ Mailing or business address.

Booking and registration information

✦ Event registrations.

✦ Appointment and consultation details.

✦ Program enrolments.

✦ Attendance and participation records.

✦ Relevant booking preferences.

Payment information

✦ Transaction details.

✦ Purchase history.

✦ Payment confirmation and billing information.

Payment card details may be collected and processed directly by third-party payment providers rather than stored by us.

Communication information

✦ Enquiries and messages.

✦ Feedback and testimonials.

✦ Email correspondence.

✦ Responses to forms and surveys.

Technical information

✦ IP address.

✦ Browser type and device information.

✦ Website usage data.

✦ Cookies and similar tracking technologies.

We only seek to collect information reasonably necessary for our business activities and applicable legal obligations.

03.

How We Collect Personal Information

We may collect personal information through:

✦ Website contact and enquiry forms.

✦ Newsletter and email subscription forms.

✦ Booking and appointment calendars.

✦ Event registration forms.

✦ Payment and checkout pages.

✦ Online workshops and program registrations.

✦ Direct email correspondence.

✦ Telephone or other direct communication.

✦ Website cookies and analytics technologies.

✦ Third-party platforms used to deliver our services.

Where possible, we collect information directly from you.

If you provide another person's personal information, you should ensure that you have permission or another lawful basis to provide it.

04.

How We Use Your Personal Information

We may use your personal information for the following purposes:

✦ Responding to enquiries and requests.

✦ Providing information about our services.

✦ Processing bookings and registrations.

✦ Managing appointments and event attendance.

✦ Processing payments and maintaining transaction records.

✦ Delivering purchased programs, resources and services.

✦ Sending booking confirmations and service-related updates.

✦ Sending reminders about registered events or appointments.

✦ Managing customer relationships.

✦ Improving our website, services and customer experience.

✦ Sending newsletters and promotional emails where we have appropriate consent or another lawful basis.

✦ Meeting legal, regulatory and administrative obligations.

✦ Protecting our business, customers and website against fraud or misuse.

We will not use your personal information for unrelated purposes without an appropriate legal basis or your consent where required.

05.

Email Marketing and Communications

If you subscribe to our mailing list or expressly agree to receive marketing communications, we may send you:

✦ Newsletters and updates.

✦ Information about programs and workshops.

✦ Invitations to events and activities.

✦ Business announcements.

✦ Educational content and resources.

✦ Relevant service or promotional information.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending essential transactional or service-related communications where necessary, such as booking confirmations, payment receipts and event updates.

We will not send commercial electronic messages in breach of applicable Australian spam laws.

06.

Disclosure of Personal Information

We may disclose personal information to trusted third-party service providers where necessary to operate our business and deliver our services.

These providers may include:

✦ Website hosting and website management providers.

✦ GoHighLevel or associated CRM and marketing automation services.

✦ Email delivery and communication providers.

✦ Calendar and appointment booking platforms.

✦ Payment processing providers.

✦ Event registration platforms, including Eventbrite where used.

✦ Online meeting and video conferencing platforms.

✦ Website analytics and technical support providers.

✦ Professional advisers, accountants and legal representatives.

✦ Government authorities where required or authorised by law.

We only disclose information where reasonably necessary for the relevant purpose, with appropriate safeguards and subject to applicable legal requirements.

We do not sell your personal information to third parties.

07.

Overseas Disclosure and Data Storage

Some third-party service providers may store or process information on servers located outside Australia.

As a result, your personal information may be handled in countries where those providers operate.

The specific countries may depend on the services and infrastructure used at the time.

We will take reasonable steps to ensure that personal information is handled appropriately and protected in accordance with applicable privacy requirements.

08.

Cookies and Website Analytics

Our website may use cookies and similar technologies to:

✦ Improve website functionality.

✦ Remember user preferences.

✦ Understand website traffic and visitor behaviour.

✦ Analyse website performance.

✦ Improve our marketing and advertising activities, where enabled.

You may be able to manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect website functionality.

Third-party analytics or advertising providers may also use their own cookies and tracking technologies, subject to their respective privacy policies and your available consent choices.

09.

Data Security

We take reasonable steps to protect personal information from:

✦ Unauthorised access.

✦ Misuse or interference.

✦ Loss or theft.

✦ Unauthorised modification or disclosure.

Security measures may include access restrictions, password protection, secure systems and appropriate third-party service providers.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Where a data breach occurs, we will respond in accordance with applicable legal requirements, including any applicable Notifiable Data Breaches obligations.

10.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

✦ Providing services.

✦ Maintaining customer and booking records.

✦ Meeting financial and legal obligations.

✦ Resolving disputes.

✦ Maintaining business records.

✦ Complying with applicable regulatory requirements.

When information is no longer required, we will take reasonable steps to securely destroy or de-identify it, subject to any legal retention obligations.

11.

Accessing and Correcting Your Information

You may request access to personal information we hold about you.

You may also request that inaccurate, incomplete or outdated information be corrected.

To make a request, contact us using the details provided below.

We may need to verify your identity before responding to a request.

Where applicable law permits, we may refuse access in certain circumstances and will explain the reasons and available complaint options.

12.

Privacy Complaints

If you believe that we have mishandled your personal information or breached applicable privacy requirements, you may submit a privacy complaint.

Please include:

✦ Your name and contact details.

✦ A description of your concern.

✦ Relevant dates or supporting information.

✦ The outcome you are seeking.

We will review your complaint and respond within a reasonable period.

If your concern is not resolved, and the Privacy Act applies, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au

13.

Third-Party Websites

Our website may contain links to external websites, registration pages, booking platforms and other third-party services.

We are not responsible for the privacy practices, security or content of independent third-party websites.

When you access an external website, we encourage you to read its Privacy Policy before submitting personal information.

14.

Children's Privacy

Our website and services are generally intended for adults.

We do not knowingly collect personal information from children without appropriate authorisation or another lawful basis.

If we become aware that personal information has been collected from a child in circumstances where it should not have been, we will take reasonable steps to address the matter.

15.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services or applicable laws.

Any updates will be published on this website with a revised Last Updated date.

We encourage you to review this policy periodically.

16.

Contact Us

For questions, access requests, correction requests or privacy complaints, please contact:

Monique McNamara

✦ Email: [email protected]

✦ Business Name: Monique Mcnamara

✦ Website: https://moniquemcnamara.com

We welcome questions and feedback about how your personal information is handled.

LET’S CREATE & GROW TOGETHER

For collaborations, mentoring, or inquiries, I’d love to connect with you.

CONNECT WITH MONIQUE ➟

MONIQUE MCNAMARA

Soul Strategist

Melbourne | 0403 126 387

[email protected]